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In this document we tell you why we process customer information and what rights you have regarding the processing of your customer data.

1. Register holder:

Funeral Design Shop Oy
Business ID: 3276084-8
Tähkätie 6
15860 Hollola

Tel: +358 40 546 62 99

2. Representative of the register holder:

Anna Ylinen

3. The purpose of processing customer information

The processing of customer data is based on the legitimate benefit to the register holder, a contractual relation and/or the compliance of the register holder with the law. The processing of customer data can also be based on the consent of the subject which is then legal justification for the processing as applicable. The legitimate benefit to the register holder is to engage in reasonable, legitimate and legal sales and marketing activities, including any related profiling.
Customer data is processed within legal limits for managing and developing customer relationships. The purchase and transaction information handled in the register may also be used and be analysed to profile the customer and to target offers, benefits, marketing operations and customer communications in matters of interest to the customer. Customer data is also processed for sending a newsletter and other customer communications or when participating in  marketing operations and in operations associated with placing orders, invoicing and debt collection. 

4. Information content of the register

 The register may contain the following information of a customer:
-       Customer’s first and last name
-       Company
-       Address
-       Delivery address
-       Phone number
-       E-mail address
-       Information on marketing approvals and prohibitions
-       Information on purchases and transactions
-       Language
-       Information associated with internet activity on the Memor Design website
-       Purchasing history at a single product level

5. Cookies

A cookie is a short piece of text or a file that the website sends to your browser. It helps the website to remember information about your visit such as the language you chose and other settings. Cookies make your next visit easier and make the website more useful to you. Cookies have an important role regarding content.

Funeral Design Shop uses a system which uses cookies. With the help of cookies, for example, we count the visitors to our pages, help them to be more efficient and develop them as well as saving your language choice.

6. Transferring company information

Company data may be transferred as applicable by law to affiliates of Funeral Design Shop insofar as it is necessary for the assignment mandated by the customer.
While using contractors or third parties we ensure that processing customer information is carried out according to the data protection regulations. If we have to transfer data outside the EU, beyond its economic area, we ensure that the transfer receivers comply with the data protection act.

7. Storing the register and the principles of protection

The register is stored electronically and properly protected from outsiders using firewalls, passwords and other technical means of protection normally approved in the data protection industry. Only identified employees of the register holder or employees working for companies working for the register holder or an assignee for the register holder may have access to the company information included in the register by means of a licence granted by the register holder.

8. The right to review, correct and prohibit 

The customer has the right to review the information on customer contained in the register. The request for review shall be sent in writing to the person managing the register on behalf of the register holder. The request for review may also be made in person at the address above. While making the request for review in person the customer must have ID with him/her. Funeral Design Shop responds to customer´s review requests in writing. If there are mistakes in the customer’s information, the customer may request that the mistakes are corrected. The customer has the right to prohibit the use of data for direct marketing or for marketing and opinion polls by notifying the register holder.

9. Changing the data protection statement

Funeral Design Shop reserves the right to change this data protection statement.

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Delivery time

We deal products once a week  and orders usually arrive within 5 days from the time they are shipped.

Delivery methods and shipping charges

Shipping charges include postage and packaging charges. The charges can be checked after selecting payment and delivery options in the cart. The orders will be delivered as packages. Packages can be followed with a tracking number.

The exact costs of the order can be seen in the cart.

Returns and exchanges

The product can be returned or changed within 14 days of the order. Returns apply only the products in their original packaging and in their original condition and only by customers cost.

Please return the package with the following information:
Company name, address, phone number and e-mail address

Return address:

Funeral Design Shop
Tähkätie 6

We do not accept returns after 14 days from delivery.

Transport damage and complaints

If the product has been lost or damaged during shipping or if the customer has received the wrong product, you should immediately inform us: info(at)

Funeral Design Shop Oy
Tähkätie 6